How long will my order take to arrive?
Orders are processed within 1–3 business days. Once shipped, standard delivery within Canada typically takes 5–12 business days depending on your location. You'll receive a tracking email as soon as your order ships.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. [Update this once you've finalized your shipping settings — e.g., "Free shipping on orders over $150 CAD."]
Will I be charged extra duties or taxes?
[Pick whichever matches your actual setup:]
If DDP: No — all applicable duties and taxes are included in your order total at checkout. The price you see is the price you pay.
If DDU: Depending on your order value, Canadian duties and/or taxes (GST/HST) may apply and are collected by the carrier upon delivery.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Visit our Return & Refund Policy page for full details.
How do I start a return or exchange?
Email us at hello@sicilyatelier.com with your order number and we'll walk you through the next steps.
What sizes do you carry?
[Fill in based on your actual size range — e.g., "XS–XL" — and consider linking to a Size Guide page if you create one.]
How do I know what size to order?
Check the size guide on each product page for detailed measurements. If you're between sizes, we recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay. All prices are listed in Canadian Dollars (CAD).
How can I track my order?
Once your order ships, you'll receive a tracking link by email. You can also track your order anytime using our Track Your Order page.
Do you ship outside of Canada?
[Answer honestly based on your actual plans — e.g., "Currently, we ship within Canada only," or list additional countries if applicable.]
How can I contact you?
Email us at hello@sicilyatelier.com and we'll respond within 24 hours.