Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes or modifies those rights. The return period described below is offered in addition to your rights under the Australian Consumer Law.

Change of mind returns

We accept returns for change of mind within 30 days of delivery.

To be accepted, items must be:

  • Unworn, unwashed and unaltered
  • In their original condition with all tags still attached
  • Free of perfume, deodorant, makeup marks, pet hair and smoke odour
  • Returned in or with their original packaging where practical

Return postage for change of mind returns is paid by the customer. We recommend using a tracked service, as we cannot process a refund for a parcel that does not reach us.

Once your return arrives and passes inspection, we will refund the purchase price of the returned items to your original payment method within 5 business days. Original shipping charges are not refunded on change of mind returns.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged in transit, or is not the item you ordered, contact us within 30 days of delivery at support@sicilyatelier.com with your order number and clear photographs of the issue.

We cover the cost of return postage for faulty, damaged or incorrect items. Depending on the nature of the fault and your preference, we will provide a replacement or a full refund including the original shipping charge.

Items we cannot accept

For hygiene reasons we cannot accept returns of:

  • Pierced jewellery, including earrings
  • Swimwear and bodysuits where the hygiene seal has been removed
  • Items marked as final sale at the time of purchase

This does not affect your rights under the Australian Consumer Law if the item is faulty.

How to start a return

  1. Email support@sicilyatelier.com with your order number and the items you wish to return.
  2. We will reply within 24 hours with the return address and instructions.
  3. Post your return using a tracked service and keep your receipt.
  4. We will email you once your return has been received and inspected.

Please do not send items back before contacting us — returns received without prior notice may be delayed.

Exchanges

We do not process direct exchanges. If you need a different size or a different item, please return the original for a refund and place a new order.

Refund timing

Refunds are issued to the original payment method. Once we process the refund, your bank or card issuer may take a further 3–10 business days to make the funds available. This timeframe is set by your financial institution and is outside our control.

Store name: Sicily Atelier
Company name: Bella Apparel Group LLC
Company number: L26000367323 (State of Florida, United States)
Address: G14/72 Hargrave Avenue, Essendon Fields, VIC 3041, Australia
Email: support@sicilyatelier.com
Phone: +61 485 030 722
Customer Service Hours: Monday–Friday, 9:00am–5:00pm AEST. Saturday and Sunday closed.
We aim to respond to all enquiries within 24 hours.